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Important Information

Link arrow DHL Bosnia and Herzegovina | Link arrow Important Information | COVID-19

Important Information

03/24/2020
Latest Network UpdatesExternal Link / New Window
In order to reduce the risk of the COVID19 virus spreading and to protect the health of our clients and employees, there has been a temporary change in working hours and business. Please see the latest business hours by location as follows:

DHL Service Point SARAJEVO
Rajlovacka cesta bb
71000 SARAJEVO
Working hours: Mon-Fri 08:00 -16:30
Saturday, Sunday, Holidays – CLOSED

DHL Service Point TUZLA
Miska Jovanovica bb Prostor br. 7.
75000 TUZLA
Working hours: Mon-Fri 08:00 -16:00
Saturday, Sunday, Holidays – CLOSED

DHL Service Point BANJA LUKA
Bulevar Desanke Maksimovic 18
78000 BANJA LUKA
Working hours: Mon-Fri 08:00 -16:00
Saturday, Sunday, Holidays – CLOSED

DHL Service Point SARAJEVO
Fra Andjela Zvizdovica 1 (UNITIC)
71000 SARAJEVO
CLOSED AS OF 23/03/2020 UNTIL FURTHER NOTICE


Please track your shipment using our tracking tools.

All esteemed clients who come to DHL service locations in Bosnia and Herzegovina, as well as who have contact with DHL staff and couriers are requested to follow recommended hygiene and safety procedures that are highlighted at the locations or presented by DHL officers or couriers.
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:
  • China to Europe/Americas/Rest of World: from 3.50 KM /kg to 1.75 KM /kg
  • China/Hong Kong to Australia/New Zealand: from 3.50 KM /kg to 3.25KM /kg
Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.
Charge in KM per KG
DHL Express Emergency Situation Surcharge as of July 1st, 2020
 Destination Country/Region
Origin Country / RegionHong Kong*
& China		Australia &
New Zealand***		Rest of Asia**EuropeAmericasRest of World
China1.75 KM3.25 KM1.75 KM1.75 KM1.75 KM1.75 KM
Hong Kong*1.75 KM3.25 KM1.75 KM1.75 KM1.75 KM1.75 KM
Rest of Asia**1.75 KM3.25 KM1.75 KM0.40 KM0.40 KM0.40 KM
Europe0.40 KM0.40 KM0.40 KM0.40 KM0.40 KM0.40 KM
Americas0.40 KM0.40 KM0.40 KM0.40 KM0.40 KM0.40 KM
Rest of World0.40 KM0.40 KM0.40 KM0.40 KM0.40 KM0.40 KM
* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 0.40 KM/kg regardless of billing location.
For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.
Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in KM per KG):
 Destination
OriginHong Kong**
& China		Australia &
New Zealand		Rest of Asia*Rest of World
China1.75 KM3.50 KM1.75 KM3.50 KM
Hong Kong1.75 KM3.50 KM1.75 KM1.75 KM
Rest of Asia1.75 KM3.25 KM1.75 KM0.40 KM
Rest of World0.40 KM0.40 KM0.40 KM0.40 KM
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
 
View updates from Deutsche Post DHL Group Coronavirus task force.View updates from Deutsche Post DHL Group Coronavirus task force.External Link / New Window